MTN Complaint
| SUPPLIER | MTN | INDUSTRY | Telecommunications | ||
|---|---|---|---|---|---|
| BRANCH/AREA | South Africa | COUNTRY | South Africa | ||
| TIME / DATE | 13:42 Mon 8 Feb | PERSON RESPONSIBLE | Accounts | ||
| CUSTOMER | IlseW | View all reports by user |
1
12
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| PROBLEM | Billing / Accounts | ||||
| HEADLINE | Itemised billing | ||||
| THE INCIDENT Mon 8 Feb 
|
I have complained in December 2009 about this as well and the matter has not been resolved. I wanted ITEMISED BILLING (i.e. exactly the numbers I called and how long etc) for especially the account ending on 20 November. Now I received my new account for the time period ending on 20 January 2010 and I am not happy AGAIN! I want itemised billing of these periods. I do not agree with the amount (it is WAAAAYYYY too much) and since I was on holiday over that period as well and didn't phone that much, I feel that the amount of more than R2000 is too excessive, since my average spending per month is R1400. What do I have to do to get my ITEMISED billing?????????????????????????
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| SUPPLIER RESPONSE Time: 09:40:36 Mon 15 Feb 10 |
Hello IlseW, |
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| CUSTOMER'S FEEDBACK Time: 10:01 Mon 15 Feb 10 |
Utterly disgusted: You are working on my nerves! I have requested via the call centre in Dec already to have the service activated, especially for Nov-Jan billing periods, since these were SO much higher than ususal. You never did it! I was told it would cost extra etc | ||||
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